Sales Lead at Express

Phone number +1-616-531-6845

Job Opportunity at Express in RiverTown Crossings

Full Time
Posted Fri, Jul 23
Phone number +1-616-531-6845

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.

Execute all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
Monitor and analyzes the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.

Effectively resolves customer service issues to a positive outcome.
Lead and models our customer experience model.
Display expert knowledge of product, company policies, promotions, loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor


Education: High School or Equivalent
Years of Experience: 1
At least 1 year of relevant experience
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers)
Meets physical requirements
Preferred Qualifications (skills and abilities)